Terms & Conditions

 

PRIVACY POLICY

 

Table of content

1.  Who processes your personal data collected through this website?

2.  For what purposes does EC collect your personal data?

3.  Who are the data recipients of the personal information we collect about you?

3.1  Categories of recipients

3.2  International transfers

4.  For what period will EC retain your personal data?

5.  What rights can you exercise with respect to the processing of your personal data?

6.  Who to contact when you have a query regarding the processing of your personal data?

7.  How does EC protect your personal data?

8.  What rules apply to the processing of your personal data when clicking on links placed on EC website directing to EC partner's websites or other websites?

9.  Changes to this Privacy Policy

 

1. Who processes your personal data collected through this website?

Europcar S.A.-N.V. whose registered office is located at Avenue d’Auderghem 68-74 (Oudergemlaan), 1040 Etterbeek (hereinafter referred to as "EC") is responsible for the processing of your personal data (i.e. any information that would allow to identify you, either directly or indirectly) collected through this website.

2. For what purposes does EC collect your personal data?

EC processes personal data that you voluntarily provide to EC through this website for the following purposes:

a) Your registration as EC member, creation of your account and providing you with a EC ID. This processing is necessary to identify you and to prepare and facilitate your future booking / rental agreements with EC.

b) Your booking and your car rental agreement:

i. to confirm and guarantee your booking;

ii. to modify or cancel your booking;  

iii. to exchange with you in relation to your booking / rental (e.g. to provide you with information on your booking / rental, to send you reminder notice before your check-in / check-out, to respond to your questions or suggestions);

iv. to manage your rental (delivery and return of the vehicle);

v.  to manage your invoices;

vi. to manage the payment of arrears;

vii. to manage potential claims;

viii. to manage the recovery of potential damages to EC vehicle;

xi. to manage your insurance.

This processing is necessary for the booking and the performance of the rental agreement concluded with EC.

c) Your payment for EC products / services.

This processing is necessary for the performance of the rental agreement. For your full information, EC can only retain your credit card information, subject to your express consent in order to facilitate future payments.

 

d) The improvement of EC products / services on the basis of customer surveys you have completed.

This processing, aiming at having a better understanding of EC members' needs and offering you customized functions to enhance your experience of EC products / services, is based on EC "legitimate interest".

e) The operation of EC live web chat to provide you with preliminary online assistance.

This processing, aiming at creating more proximity and establishing a closer relationship with you by notably answering more quickly your queries, is based on EC "legitimate interest".

f) Promotional and marketing activities, namely:

i. the sending of email and SMS notifications for special promotions / deals;

ii. the recording of your rental history to suggest you preferred products / services when looking for new booking / rentals

iii. the recording of your rental history to send you special offers and make you benefiting from special advantages depending on your volume and frequency of your orders;

iv. the sending of emails about a booking you did not complete or send you a summary about a booking enquiry;

v. the management of your loyalty program and membership card;

vi. the organization of promotional contests / sweepstakes;

vii. the management and update EC's customers / prospects database.          

Direct marketing processing activities, i.e. any commercial message from EC aiming at promoting EC products / services, are subject to your express consent.

By exception, if you are already an EC existing customer and that the message concerns products / services similar to those you have already purchased, the underlying processing aiming at promoting these products / services will not be based on your consent but on EC "legitimate interest".

g) The management of fines, in particular:

i. to transfer to the Police the identity of the driver (or potential driver);

ii. to satisfy fines collection procedure to which EC may be subject.

This processing is required by law.

h) The management and update of a watch list of customers presenting certain contractual risks based on:  

i. payment incidents which have given rise to legal proceedings;

ii. vehicle accidents or repeated damages caused by EC customer;

iii. accidents or damages caused voluntarily by EC customer;

iv. use of EC vehicles in breach of the general terms and conditions for rental of vehicles.

This processing, aiming at reducing EC risks exposure in the performance of the rental agreements, is based on EC "legitimate interest". Should you appear on EC watch list, your rental will be rejected. As the case may be, you will be entitled to contest such decision by contacting Customer Relations, customer.servicesbelgium@europcar.com

i) Concerning possible “connected cars”:

- to monitor the state, performance and functionalities of the vehicle and to create statistics on the vehicle’s performance or the level of wear and tear based on utilization data. For example the treatment of these data enables EC to verify the level of refueling and the battery level in order to ensure the vehicle is in an acceptable state and ready for rental. This treatment is based on EC’s legal interest

- geolocation of rental vehicles, may only be carried out and used in specific cases: to anticipate potential f infractions, to fight against theft and fraud, to verify the amount of miles/kilometers driven or to monitor the state of the vehicle in case of emergency. This treatment is based on a legal requirement and the execution of the rental agreement.

For your full information, EC carries out certain processing of your personal information through "cookies" and other tracers collected every time you visit EC website. These processing are governed by EC Cookies Policy  which we encourage you to review. You can accept or reject these cookies and other tracers by following the instructions provided in EC Cookies Policy

 

3. Who are the data recipients of the personal information we collect about you?

3.1 Categories of recipients

Your personal data will be disclosed, as necessary / relevant, to:

a) to the authorized personnel of EC and of entities of the same group and/or of entities of EC franchise network, or agent / sales intermediary appointed by EC, for the purposes described in this privacy policy;

b) Third party IT service providers for technical purposes in order to help EC in providing you with its products / services. The main IT service providers are:

i. Cap Gemini, for business applications development and maintenance;

ii. Sopra Steria, for data center maintenance and user support services;

iii. Unisys, for hardware implementation and maintenance;

iv. SalesForce, for automation marketing services;

v. Google Inc., in particular for hosting services and business applications;

vi. Media A and Advalvas, for hosting services and business applications;

 

c) regarding the information processed for the payment of fines, to the Police.

d) Mobile Web (mobile application), for information exchange with drivers via SMS.

EC can also disclose your personal data to the extent required by law and/or by competent authorities.

 

3.2 International transfers

As necessary to provide you with EC services, EC will, to the extent necessary for the purposes set forth herein, transfer your personal data outside the EU to the abovementioned third parties.

 

Depending on the case, certain recipients may be located in countries which have been recognized by the European Commission as ensuring an adequate level of data protection or in countries which has not been recognized as ensuring such a level of protection. In any case, EC has put in place appropriate safeguards to protect your personal data, in compliance with the EU regulation no.2016/679.

To find more information regarding the countries where your personal data can be transferred, their level of data protection and the potential safeguards put in place by EC, please click here.

 

4. For what period will EC retain your personal data?

Your personal data are retained for different period, depending on the purposes of the processing:

Purpose

Retention period

Your registration as EC member, the creation of your account and the provision of your Driver ID

Your booking and your car rental

 

For the duration of the commercial relationship.

However, information that may evidence a right or a rental agreement, or that must kept in compliance with a legal requirement, may be subject to an intermediate archiving policy for a period of time that does not exceed the time that is necessary for the purposes for which it is kept, in accordance with applicable legal provisions.

Payment – Payment card information

 

Upon effective completion of the payment.

However, payment card information (excluding the visual cryptogram):

  • that may evidence a payment (i.e. card number and date of validity) is subject to an intermediate archiving policy for a period of time of 13 months after the effective payment for a credit card and 15 months for a deferred debit card, to be used only if the transaction is disputed;
  • can be retained for a longer period, subject to your express consent to facilitate future payments.

In any case, when the payment card is expired, related information will be deleted.

Promotional and marketing activities

For EC customers, 3 years as from the end of the relationship with EC.

For prospects – who are not EC customers – 3 years as from the collection of your personal information OR as from the last request for information you made.

Cookies

Please check EC Cookies Policy

Operation of EC live web chat

3 years as from the end of the relationship with EC.

Improvement of EC services depending on your preferences

3 years as from the end of the relationship with EC.

Payment of fines

 

For the time necessary to identify the driver (or the potential driver) liable for the infraction leading to the fine, which cannot exceed 15 days after receipt of the fine. However, relevant information can be kept for a longer period after receipt of the fine, subject to an intermediate archiving policy.

The management and update of a blacklist of customers presenting certain contractual risks, namely:

​i. payment incidents which have given rise to legal proceedings

ii. vehicle accidents or repeated damages caused by EC customer

iii. accidents or damages caused voluntarily

10 years as from the occurrence of the relevant event

 
 
 
 
 
 
 
 
 
 
 
 
 

iv. the use of EC vehicles in breach general terms and conditions for rental of vehicles

10 years as from the occurrence of this event
 

 

5. What rights can you exercise with respect to the processing of your personal data?

At any time, you can view and/or update your personal profile, which includes member registration, driver information and car rental preferences information, through the "My Europcar" link, accessible through the main navigation bar of EC website. You will be able to change your password, secret question, update or correct phone number, address, email, and driving licence information and update your car rental and travel preferences including insurance, means of payment and frequent traveler membership.

As per EU regulation no.2016/679, you can also benefit from the following rights:

a) right of "access": right to obtain confirmation as to whether or not your personal data are being processed by EC, and, where that is the case, to access to these personal data and to obtain further information on the characteristics of our processing[1;

b) right "to rectification": right to obtain the rectification of inaccurate personal data or the right to have incomplete personal data completed, including by means of providing a supplementary statement;

c) right to "erasure" (or the so-called "right to be forgotten"): right to obtain the deletion of your personal data in certain circumstances[2];

d) right to "object": at any time, a right to object to the processing of your personal data to prevent EC from continuing to carry out such processing:

i. where your data are processed for direct marketing purposes;

ii. where your personal data are processed on the basis of EC's legitimate interest. In that case, your request will be satisfied only if you provide EC with a description of the particular situation legitimating your request or overriding legitimate grounds in light of your particular situation.

e) right to "withdraw your consent": where the processing of your personal data is based on your consent, a right to withdraw your consent to the processing of your personal data at any time and to prevent EC from continuing to carry out such processing;

f) right to "data portability": where the processing of your personal data is based on your consent and carried out by automated means, the right to receive your personal data provided to EC, and to transmit those data to a designated third party.

If you wish to exercise any of these rights, please contact our customer service as set out below in section 6.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

As per article 77 of the EU regulation no. 2016/679, you can lodge a complaint about the processing of your personal data with the body regulating data protection in your country[3] if you consider that the processing of your personal data infringes the said EU regulation no. 2016/679.

 

 

 


[1] Regarding the purposes of the processing, the categories of personal data concerned, the categories of recipients, whether these data are transferred to third countries and appropriate safeguards put in place (if any), the storage period, the existence of any automated decision-making based on these data, the right to lodge a complaint with the relevant data protection authority, the existence of other data subjects' rights (rectification, erasure, restriction).

[2] Where (i) data are no longer necessary in relation to the purposes for which they are processed, (ii) you withdraw your consent and there is no other legal ground for the processing, (iii) you object to the processing of your personal data and there are no overriding legitimate grounds, (iv) it is demonstrated that your personal data have been unlawfully processed, to comply with a legal obligation.

[3] The country where you have your habitual residence, place of work or place of the alleged infringement.

 

 

6. Who to contact when you have a query regarding the processing of your personal data?

Depending on the purpose of your query, you will find below

a) For general query regarding the processing of personal data carried out by EC: privacyinformation-belgium@europcar.com
 
b) To exercise your rights (access, rectification, erasure, restriction, etc.): you can use the online form available here or contact customer.servicesbelgium@europcar.com
 

7. How does EC protect your personal data?

EC is committed to protecting the information it collects through this website.

In particular, EC uses appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your personal data.

EC's systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a EC website over the Internet, your data is protected by "Transport Layer Security" (TLS) technology to ensure safe transmission.

Any credit card transaction you make through EC websites is done through our Secure Server Technology. This technology notably:

a) assures your browser that your data is being sent to the correct computer server, and that the server is secure;

b) encodes the data, so that it cannot be read by anyone other than the secure server;

c) checks the data being transferred to ensure it has not been altered.

 

8. What rules apply to the processing of your personal data when clicking on links placed on EC website directing to EC partner's websites or other websites?

You may find various links to EC's partners websites or other third party websites (e.g. for travel services) on this website. EC would like to draw your attention to the fact that this privacy policy does not apply to the processing of your personal data carried out by our partners or other third parties when visiting their respective websites and that EC is not responsible for these kind of processing. We encourage you to review the privacy policies of EC's partners and other third parties to further understand the rules applicable to the processing of your personal data carried out by these partners or other third parties.

9. Changes to this Privacy Policy

This privacy policy was published on 24/05/2018. In case of changes to this privacy policy implemented by EC, such changes will be identified by EC on this webpage.

When a change materially impacts a processing carried out on the basis of your consent, EC will contact you to obtain a new consent.

 

0032 2 348 92 12

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