Specifieke voorwaarden per land
Raadpleeg de specifieke huurvoorwaarden van het land waar u het voertuig zult huren. Gebruik hiertoe de betreffende vervolgkeuzelijst. De huurvoorwaarden voor een land kunnen zonder voorafgaande kennisgeving worden gewijzigd. Vraag meer informatie wanneer u de huurwagen ophaalt.
Selecteer in land
How to obtain full terms and conditions of rental :
Full Terms and Conditions of Rental are available here
Tax :
10% Goods and Service (GST)
Airport Surcharge :
Included in your rental charges when applicable and details are available from Europcar Reservation Office. When applicable the rate is displayed in your rental agreement.
Age :
Minimum 21 or 25 years according to the car group. Additional Young Driver surcharge applies for drivers under 25.
Additional Driver :
With the consent of Europcar and the renter, the vehicle may be driven by other persons which must be included on the rental agreement at time of pick up. Conditions and additional driver charges apply.
Driving licence :
Full unrestricted driving licence and international drivers license in english.
Cash Rental deposit :
Cash Rental Deposit not available. Credit card pre-authorisation of rental charges will be taken at time of pick-up. Additional bond may also be pre-authorsied on your credit card at time of pick up.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Covers :
Our basic level of cover is already included in the price. Damage Cover Products to reduce the standard damage liability fee (DLF) may be purchased at extra cost on certain vehicle categories, including Premium, Medium, Snow Cover and Unsealed Road Cover. There may be no cover in some circumstances even if Damage Cover products have been purchased. Refer full terms and conditions of rental available at europcar.com.au for full details of exclusions to cover.
Delivery / Collection
Maybe available Within and Outside City limits.
One-Way Rentals :
A) Domestic : may be available between Europcar stations. B) International : Not available.
Other Services :
Navigational Unit and Child Seats. There are some toll roads which include an obligation to pay Roads and Maritime Services ABN 76 236 371 088 ("RMS") a Service Fee of $3.30 (inc GST) for each calendar day on which you use a toll road in addition to payment to RMS of the applicable tolls.
Restriction Of Use :
You have no cover for Damage or Third Party Loss in some circumstances even if You purchase Damage Cover Products. These are fully set out in the Terms and Conditions of Rental available at europcar.com.au and include Damage or Third Party Loss caused by inundation or immersion of the Vehicle in water, use of the Vehicle in any prohibited area and Overhead and Underbody Damage, including overhead contact to any part of the pantech or box section of a Commercial Vehicle. Driving the Vehicle on Unsealed Roads and above the Snow Line is never permitted unless You have purchased the appropriate cover at the Start of Rental and Off Road use is strictly prohibited. You must refer full terms and conditions of rental available at europcar.com.au for full details. cover.
Chauffeur Driven Service :
Not Available.
Klik hier om de algemene voorwaarden voor Oostenrijk te downloaden
Taxes/fees :
20% plus 1% contract fee (only from total amount of EUR 150 incl. 20% VAT)
Europcar requires submission of the following documents :
Personal identity card or passport. Current address details, no P.O. box permitted. A driving licence valid in Austria, in Latin script, an European/or international driving licence in compination with a guilty national driving licence.
Deposit :
Payment of the deposit in cash is not permitted.
Minimum age :
18 years for lessees/drivers. A minimum age of 18 applies to drivers of all vehicle categories; the driver must have held his or her driving licence for at least 1 year. Exceptions apply in respect of the car category (Acriss Code) XTMR of vehicles, for which the driver’s required minimum age is 27.
Travel outside Austria :
The driver is advised to obtain written consent from Europcar.
Accepted credit cards:
American Express, Visa, Diners Club/Discover, Master Card, JCB.
Basic cover package, per day of rental :
If not included in the booked tariff, max. EUR 59,99 incl. VAT/fee.
Non waiveable Excess for liability reduction in the event of damage and/or theft (Basic cover package), max. EUR 1.620,- incl. VAT/fee
Medium cover package, per day of rental (cars):
can only be booked in connection with the Basic cover package, max. EUR 26,66 incl. VAT/fee
Non waiveable excess for liability reduction in the event of damage and/or theft (Medium cover package), max. EUR 810,- incl. VAT/fee
Premium cover package, per day of rental (cars):
can only be booked in connection with the Basic cover package, max. EUR 44,84 incl. VAT/fee
Non waiveable Excess for liability reduction in the event of damage and/or theft (Premium cover package), EUR 0,01 incl. VAT/fee
Accident cover for passengers, per day of rental:
EUR 6,06 incl. VAT/fee
Charge for each additional driver, per day of rental
EUR 7,27 incl. VAT/fee ; max. EUR 72,72 incl. VAT/fee
Surcharge for young drivers under the age of 25, per day of rental:
EUR 7,27 incl. VAT/fee ; max. EUR 72,72 incl. VAT/fee
Charge for collection of vehicle from an Austrian railway station:
One-off charge, 10% on basis rental fee net before tax.
Charge for collection of vehicle from an Austrian airport :
One-off charge, 19% on basis rental fee net before tax.
Child safety seat, per seat per rental agreement:
EUR 30,30 incl. VAT/fee
9-18 kg (9 months-3.5 years) ; 15 to 36 kg (3.5-12 years) ; 0-13kg (0-9 months)
Snow chains, per pair per rental agreement
EUR 42,42 incl. VAT/fee.
Navigation system, per day of rental
EUR 10,- incl. VAT/fee.
CBF: Trips abroad, per rental agreement
Surcharge for crossing frontiers to the Czech Republic, Slovakia, Hungary, Slovenia and Croatia : EUR 42,-42 incl. VAT/fee.
XBO: Trips abroad, per rental agreement
Surcharge for crossing frontiers to Greece, Poland, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia, Bulgaria and Romania : EUR 121,20 incl. VAT/fee
Logistics fee for provision of brand/model guarantee, per rental agreement
Max. EUR 606,- incl. VAT/fee
One-way fee if vehicle is returned abroad
Max. EUR 2.424,- incl. VAT/fee
One-way fee if vehicle is returned in Austria, per rental agreement
For cars: EUR 0,- ; For van/trucks: max. EUR 2.424,- incl. VAT/fee
Special cleaning
At cost
Additional mileage, per km
EUR 0,36 incl. VAT/fee
Handling fee for use of mobility guarantee, in the event of personal negligence
EUR 84,- incl. VAT
Handling fee in the event of loss or theft of car keys and/or vehicle documents
EUR 84,- incl. VAT
Costs of lost or stolen car keys
At cost
No-show charge
EUR 50,- (not subject to tax)
Cancellation fee, if rent has been paid in advance and cancellation is done less than 24 hours before reserved pick up time
EUR 50,- (not subject to tax)
Handling fee for processing fines
EUR 24,- (not subject to tax)
Handling fee for administration of damage events
EUR 42,- (not subject to tax)
Service surcharge for refuelling
In Austria: plus fuel price/ as published weekly in the fuel price monitor of the Austrian Ministry of Science, Research and Economy : EUR 30,- incl. VAT
Out-of- hour fee
Surcharge for pick-up outside opening hours : EUR 54,54 (not subject to tax)
Delivery/Collection of vehicle inside the city limits, per way
EUR 18,18 (not subject to tax)
Delivery/Collection of vehicle outside the city limits, per way
EUR 1,21 (not subject to tax)
Cargo securing equipment/lashing straps, per day
EUR 3,64 (not subject to tax)
Exchange fees, for total charge
3,25%
Reminder fees for default of payment
EUR 18,- (not subject to tax)
Ready Service / Chauffeur Service
Not available.
WIN: Wintercover, per day
EUR 2,42 incl. VAT/fee (included in most tariffs).
Details T&Cs – www.europcar.at/agb/en
Details T&Cs Annex 1 - www.europcar.at/agb-anlage1/en
Meer informatie over de Algemene Huurvoorwaarden in België hier.
Tax :
21%
Eco tax: 4,5 € excl. BTW
Toelage luchthaven :
Meer informatie is beschikbaar bij de Europcar Reservation Office. Een bedrag van 55€ excl. BTW wordt aangerekend in de stations gelegen in een luchthaven of treinstation.
Minimumleeftijd :
Gaande van 19 tot 30 jaar afhankelijk van de voertuigcategorie. Gelieve de “Leeftijdsrestricties per voertuigcategorie” hier na te kijken.
Bijkomende bestuurder :
Mits betaling van de “Additional driver charge” mag het voertuig bestuurd worden door andere personen.
Rijbewijs :
U moet minimum 1 jaar in het bezit zijn van een gelding rijbewijs, in overeenstemming met het type voertuig dat u huurt en conform de Belgische wetgeving. Indien U twijfelt over de geldigheid, gelieve contact te nemen met de Europcar Reservation Office of het station van vertrek.
Cash betaling:
Wordt enkel aanvaard voor de voertuigcategorieën “Compact” en “Economy”. Voor meer informatie gelieve contact te nemen met de Europcar Reservation Office.
Aanvaarde kredietkaarten :
American Express, Diners Club, JCB, Master Card, Visa. Voor bepaalde voertuigcategorieën dient u 2 kredietkaarten voor te leggen. Voor meer informatie hierover, contacteer de Europcar Reservation Office
Dekkingen :
• CDW (Damage Protection)
• THW (Theft Protection)
• WWI (Glass & Tyres Protection)
• RSA (Road Side Assistance).
Levering/ophaling :
Beschikbaar zowel binnen als buiten de stadsgrenzen.
One-Way verhuringen :
A) In het binnenland: Beschikbaar onder bepaalde voorwaarden. Contacteer de Europcar Reservation Office
B) Internationaal Voor meer informatie hierover, contacteer de Europcar Reservation Office.
Bijkomende diensten:
Babyzit, navigatiesysteem, winterbanden.
Territoriale restricties:
Er zijn restricties van toepassing met betrekking tot het land waarin U rijdt. Voor bepaalde landen geldt een volledig rijverbod en voor andere landen gelden specifieke restricties afhankelijk van de voertuigcategorie. Voor meer informatie hierover, contacteer de Europcar Reservation Office
Chauffeur Driven Service :
Beschikbaar in België
Tax :
19 %
Airport Surcharge :
8% of total
Age :
The minimum rental age is 18 for all car categories. A young driver surcharge of USD 11.90 (inc
VAT) will apply to all drivers aged 28-21.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. One additional driver is permitted and must be present same documentation as primary driver. Cost USD 8.00 per day (inc VAT). Maximum days of charge will be 22 days.
Driving licence :
A valid driver's license will be required. If license is not written in Roman or Latin Letters, an International Driving License will be required.
Cash Rental deposit :
not allowed.
Credit Cards Accepted :
Visa , American Express, Diners Club, Mastercard
Insurances :
CDW Coverage: Some rates could not include this coverage. In case it is included or purchased, all car groups have excess. Value will depend on car group. In Chile this coverage includes a limited third party liability until USD 20.000. Excess: In case of accident/own damages or third parties involved, excess surcharge value will depend on car group. Amounts will be between USD 300 to USD 1.000. Amounts are subject to change. Police Report Mandatory.
Declination of CDW Coverage: In case rate does not include CDW, passengers are allowed to decline CDW, USD 2.000 will be blocked plus guarantee to the credit card. A declination Statement has to be signed. If the amount requested can be covered by Credit Card for possible damages to own and third parties, CDW will be mandatory. Police statement also will be required in case of an accident or damages even if passenger declines CDW. Full damages will be charged to the credit card.
Other Excess: Roll Over or Turn Over excess, Total Loss, Car Theft an excess of approx. USD 1000 (inc VAT) will be charged even if the car is covered by CDW. Police Report Mandatory. Amount is subject to change.
Personal Accident Insurance (PAI): Provides cover against personal injury death, medical expenses. Cost USD 3.00 (inc VAT).
Supplemental Liability Insurance (SLI): SLI extends liability from USD 20.000 to USD 287.000. It covers third party damages and liability. It must be taken in addition to CDW. Cost USD 18.00 (inc VAT).
Super Collision Damage Waiver (SCDW): Eliminates excess to zero only for own damages. Third party responsibility still will have an excess. It must be taken in addition to CDW. Cost USD 12.00 per day (inc VAT). Only will be activated with the correspond Police Report.
Theft Waiver (THW): It eliminates excess to zero only in case of car theft. Cost USD 26.00 per day (inc VAT). Police Report Mandatory. Maximum days of charge will be 22 days.
SVALF Coverage :It eliminates the excess from USD 1.000 to zero in case of roll over. Cost USD 25 per day (inc VAT). Police Report Mandatory. Maximum days of charge will be 20 days.
WWI Coverage:Cover damages to windscreen, mirrors and cutting of tires resulting from a normal use of the vehicle. Does not cover wheels rim. Cost USD 15 per day (inc VAT). Police Report Mandatory. Maximum days of charge will be 10 days.
GO Zen Package: It includes: THW +SLI+SCDW+WWI. Rate must consider CDW, otherwise must be purchased separately. Driver must have at least 26 years. Not available for premium or luxury cars. USD 40 per day (inc VAT).
GO Zen Plus Package: It includes: THW+SLI+SCDW+WWI+PAI+SARA. Rate must consider CDW, otherwise must be purchased separately. Driver must have at least 26 years. Not available for premium or luxury. USD 55 per day (inc VAT).
Delivery / Collection :
It is only available at non-airport locations. It is upon request to reservations@europcar.cl with a valid credit card and expiration date except Full Credit reservation. Service available from Monday to Thursday between 10am and 05pm. Cost: USD 39.00 (inc VAT). Service and values is on request depending distance.
One-Way Rentals :
A) Domestic : Available for all locations, except cars rented in Punta Arenas and Puerto Natales wich they must be delivered in the same stations or only between them.
B) International : Not Allowed.
Guarantee:
Only Credit Card, no cash accepted. Card holder and owner should be the same as the reservation and renting driver. Amounts blocked on credit card will be between USD 600 and USD 1600. By this guarantee, renters accept a late charge as a result of any extra not included in rate.
Restriction Of Use :
Rentals initiated in any location at Santiago, a road surcharge will apply (Santiago Toll). USD 7,56 p/day plus tax. Cross border to Argentina only allowed. 7 days advanced reservations mandatory. Passengers must send to reservations@europcar.cl a photocopy of driver’s license,passport and a valid credit card number in order to prepare mandatory paperwork for both customs. If passenger does not send the information on time, EC Chile will not be responsible if they cannot cross border. Cost: 1 to 15 days outside Chile USD 150, 16 to 30 days USD 260 and 31 to 60 days USD 290 tax included. This amount includes an special coverage requested by Argentine Custom. In case of No show,the full value of permit will be charged. Changes only accepted before 48 working hours.This charge is pay on arrival only.
Snow chains:
ONLY allowed for 4WD vehicles and it is subject of availability.
Plate Numbers Restrictions:
In case by law or any Government Institution states that some plate numbers are unable to circulate some days of the week, Europcar Chile Replacements of car depend at availability.
Santiago Locations:
A surcharge will be applied (Santiago TOLL). It corresponds to USD 9.52 per day of rental (inc VAT). In some rates this surcharge could be included. Maximum days of charge will be 14 days.
Rental Agreement:
Rental Agreement which will be provided to customer at the pick-up station will be drafted in Spanish
Route Assistance/ Vehicle Recovery
Route assistance only includes mechanical issues in route, such as battery or tyre. It could be a cost associated depending assistance. Passengers will be delivered to a safe place or to another Europcar Station. Car replacement subject to availability and must be requested to the station. In case of accident the passenger will be fully responsible for any transportation or tow truck cost of the car to the Europcar Station. This service is limited by geographical distance or if the car is outside Chilean territory.
Damages or Accidents:
Damages or accident should be reported to a police station and present a statement to the nearest or pick up Europcar Station in order to activate CDW in 12 hours since the accident occurred. Police Statement is mandatory to activate any coverage. In case the police statement is not presented to Europcar Chile full values of damages to own and third parties involved will be charge to the customer credit card.
Tax:
17%
Airport Surcharge:
None.
Age :
The minimum rental age is 18 for all car categories.
Additional Driver :
The vehicle may be driven by other persons.
Driving licence :
Driver must have a valid CHINESE DRIVER'S LICENSE to be presented at time of checkout.
Rental Deposit:
Rental deposit is fixed: 3,000 CNY (which is corresponding to €400).
Cash rental deposit not accepted.
Credit Cards Accepted:
Mastercard, Visa, American Express, Diners club, Eurocard.
Insurances:
LDW Coverage
Delivery / Collection :
Amount fixed 85,47009 CNY
One-Way rentals :
Domestic one way table: 10670
Other services :
Not available.
Restriction of use :
None.
Chauffeur Driven Service :
Not available.
Klik hier om de Algemene Huurwoorwaarden van Frankrijk te downloaden.
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years old minimum with a minimum years of driving experience according to the car category. Drivers under 25 yo. will be charged of the young driver surchage.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year. (If the driver had his driving license within the french supervised driving program, he can rent certain types of vehicles the day after the driving license delivery, details are available from Europcar Reservation Office.)
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations (except for Corsica if pick-up and return stations are not both located in Corsica).
B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Klik hier om de Algemene Huurwoorwaarden van Duitsland te downloaden.
Tax :
19%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
19, 21, 23, 25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Not possible.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Luggage Rack, Ski Rack, Snow Chains, Snow Tyres, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Réglementation relative aux pneus hiver
Les pneus hiver sont obligatoires en Allemagne dans certaines conditions : en cas de verglas, de neige tassée, de neige fondue ou de givre ne seront admis sur les routes que les véhicules équipés de pneus hiver ou 4 saisons portant les indications requises. Les conducteurs sont tenus d'équiper leur véhicule de pneus hiver, sous peinde d'amende. Un conducteur surpris à bord d'un véhicule équipé de pneus été dans des conditions hivernales peut se voir infliger une amende de 40 euros. En outre, si le véhicule entrave la circulation, le montant de l'amende sera doublé.
Tax :
23%, except islands of Chios, Cos, Karpathos, Lemnos, Lesvos, Myconos, Naxos, Paros, Rhodes, Samos, Santorini, Skiathos, Syros and Thassos : 19%.
Airport Surcharge :
For more information please contact Europcar Greece Reservations Office to reservations@europcar-greece.gr
Age :
Minimum 21 or 25 years, according to the car group. Max age - 75 yrs.
Additional Driver :
Available with the consent of the renter, the vehicle may be driven by other people. For more information please contact Europcar Greece Reservations Office to reservations@europcar-greece.gr
Driving licence :
Issued at least one year later. US, Canadian, Australian, eastern countries CUSTOMERS MUST PRESENT AN INTERNATIONAL DRIVING LICENCE.
Cash Rental deposit :
No Cash rental Deposit available.
Credit Cards Accepted :
ALL (VISA, MASTER, DINERS) except UNION PAY VISA or MASTER card it is not a credit card and we cannot pre-authorize the excess amount.
Insurances :
Deductible Collision Damage, C.D.W., SCDW, Theft Protection and P.A.I.: Charges may vary by station and by car group.
For more information please contact Europcar Greece Reservations Office to reservations@europcar-greece.gr
Delivery / Collection :
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic :Available between all Europcar Mainland stations and available for all stations on a same island.*
B) International : Not Available.
*A written authorization from the pick-up station is mandatory.
Other Services :
Child Seat 1-3 yrs., Child Seat 0-12 month, Child Seat 4-7 yrs., Child booster seat (less than 135 cm),Luggage Rack, Snow Chains, Navigation System
Restriction Of Use :
Cross Border driving is not allowed.For more information please contact Europcar Greece Reservations Office to reservations@europcar-greece.gr
Chauffeur Driven Service :
On request. For more information please contact Europcar Greece Reservations Office to reservations@europcar-greece.gr
Out of hour’s surcharge:
20,00€ +VAT . Applies to all rentals that check in or check out during the hours that our station is closed.
These Terms and Conditions apply to all rentals that commence in the Republic of Ireland. If you are booking a car through the .ie website for a rental in a country other than Ireland, please refer to the Terms and Conditions for that country as they are the Terms and Conditions that will apply to your rental. Please note that they may differ from the following terms for Ireland due to local legal requirements.
What is included in my rate?
Your rate is inclusive of Collision Damage Waiver (CDW), Theft Waiver (TW), airport/location surcharge, vehicle licence fee, road tax, unlimited mileage and government tax. An excess will apply to CDW and TP. If you enter a different return location to the pickup location, the one-way rental fee will be included in the price displayed to you. If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Protection (TP). Your credit card may provide this coverage for you. Please see CDW Exclusive Rates for further information.
Age:
At the commencement of rental, drivers must meet the requirement for licence eligibility. If the number of years is 8, this does not mean that the driver must have held their licence for 8 years - it means they must have been eligible to hold their licence for 8 years.
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Car Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate
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8 Years
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Full size / Premium / Luxury /Standard Minivan
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11 Years
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For driving licences issued in USA and Canada
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Car Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate
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9 Years
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Full size / Premium / Luxury / Standard Minivan
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12 Years
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Commercial Van Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate / Standard
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10 Years
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For driving licences issued in USA and Canada
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Commercial Van Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate / Standard
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11 Years
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Age 75 and over
Drivers aged 75 and over need to provide a PRINTED medical certificate/letter which states that they are fit to drive and a letter from their insurance company stating that they are currently driving and have not had an accident within the last 5 years. This information must be received at least 5 working days in advance of your rental.
Driving Licence:
Drivers (and additional drivers) must be in possession of a full, unendorsed driving licence which they have held for at least 2 YEARS prior to the commencement of the rental. Licences must be produced in person at the Europcar location at the time of collection. Drivers must be in possession of their licence at all times when driving the vehicle. If a driver has any endorsements on their license, they must contact our Reservations Department prior to booking as there may be restrictions on renting. Failure to inform us of endorsements will result in the driver being refused the vehicle and forfeiting any deposit taken. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
**Attention: UK Driving Licence Holders**
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - click here (https://www.gov.uk/view-driving-licence) - before you collect your vehicle. We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
Credit Cards Accepted:
Europcar accept MasterCard, Visa, American Express, Diners Club and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle group) when picking-up the vehicle. On collection of the vehicle, Europcar can only accept credit cards for deposit purposes. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. Payment must be made with a credit/debit card as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number. Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their credit card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
Excess Amounts and Coverages:
Vehicles are subject to the following vehicle excesses/deductibles which must be available on your credit card on collection of the vehicle:
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Excess Amounts and Coverages:
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Vehicles are subject to the following vehicle excesses/deductibles:
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Mini manual / Economy manual / Compact manual
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EUR1500
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Economy automatic / Compact automatic
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EUR1600
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Intermediate manual / Intermediate automatic
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EUR1800
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Compact Wagon / Intermediate Wagon
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Intermediate SUV / Full size manual / Full size auto
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EUR2000
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Standard minivan / Premium minivan / Premium automatic
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EUR 2500
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Commercial van
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EUR 2000
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The premium for Super Damage Waiver Cover (SDW) costs EUR19.50 to EUR27.00 per day depending on vehicle size (excluding commercial vans). Payment of the SDW premium reduces the excess/deductible to zero.
CDW Exclusive Rates:
Declining Europcar CDW and TW: To decline our Collision Damage Waiver (CDW) and Theft Waiver (THW), the driver must have a US issued World MasterCard or Canadian issued Gold/Platinum Visa/MasterCard AND PROVIDE WRITTEN PROOF that the card has relevant coverage for the Republic of Ireland. The letter must be dated within 21 days of the pickup date and contain the credit card number (partly masked is acceptable). When both a relevant card and letter of proof are provided, for security reasons 5,000Euro will be pre-authorised on your card in case there is damage to the rental vehicle. If there is a damage charge, this amount can be claimed back through your credit card company. This process is between the driver and the credit card company. We cannot be held responsible for any exchange rate charges.
If a letter confirming CDW coverage is not provided on collection of the vehicle or if your card does not provide the relevant coverage or if you do not have 5,000Euro available on your card, you will be required to purchase our CDW and Theft Waiver at the local daily rate (Eur24-33).
Only relevant US or Canadian issued credit cards can be used to waive our CDW and THW cover – we do not accept European credit cards for coverage. If you pay for the full rental with your eligible US World MasterCard or Canadian Visa Card/MasterCard, you may be covered for up to 50,000US Dollars auto rental insurance for your rental without excess. This coverage is a service provided by US MasterCard OR Visa/MasterCard Canada to the cardholder and therefore it is the cardholder's responsibility to ensure that they are adequately covered for the entire duration of the rental period. We reserve the right to refuse third party insurance.
Relevant cards will only be accepted for coverage for a maximum of 28 days in any one calendar year. Please note that you must pay for your full rental with the eligible credit card for your card company to provide CDW and THW coverage.
**We DO NOT accept any form of CDW/PDW purchased through a third party OR Fully Comprehensive Irish Insurance Policies. **
To establish if your US MasterCard or Canadian Visa Card/MasterCard includes Auto Rental Cover in the Republic of Ireland please call your credit card issuer and/or US MasterCard/Canadian Visa Card/MasterCard before making your reservation. It is important to confirm to your credit card issuer that the Republic of Ireland as your place of rental.
Contact details for MasterCard 1-800-MC-ASSIST (1-800-622-7747).
Contact details for Visa Canada 416.367.8472.
Please note that we do not accept cover from Travel Guard or any other independent coverage provider.
Fuel Policy:
We offer two fuel options:
1. PREPAID FUEL Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For the driver's convenience, there is no need to refill the car. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard price per litre. No compensation will be given for fuel charges if an upgrade to a larger car is given.
Flight Information:
For all rentals commencing at an airport location we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your car will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
Meet Late Arrival:
Where a flight is delayed (and we have been advised of the flight number at the time of original reservation) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply. Please contact the branch directly for further information.
Vehicle Hold:
Vehicles will only be held for 1 hour after the booked pickup time/landing time within our opening hours if no payment information is provided at the time of reservation. Vehicles will be held until the location closes once credit card details and Driver ID are provided at the time of reservation. After this time, the vehicle may not be available.
Non prepaid reservations may be cancelled or amended up to 2 hours before the due pick up time at no extra charge to the customer. Failing to cancel the non-prepaid reservation and failure to collect the vehicle before the closing time of the reserved location station will incur a no show fee of €30 plus tax.
Maximum Length of Rental:
The maximum length of rental allowed on one booking is 35 days. For rentals of a longer duration, please make 2 reservations. Customers, who rent from us for more than 35 days in a 12 month rolling period, will be subject to the higher rate of vat at 23%. This will be recalculated locally.
Car Types:
Europcar Car Rental operates a fleet with many different makes and models of cars. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Please note that we cannot guarantee a particular make or model.
Toll Information:
Drivers are responsible for the payment of their tolls (on both barriered and barrier-free toll roads) directly with the Toll Operator. Further information regarding toll rates and payment methods will be given on collection of your vehicle.
Additional Drivers:
Additional drivers can be added for a daily fee of €10.22. Additional drivers can be added on collection of the vehicle only. Please note unauthorised drivers are not covered by us and are prohibited from driving the rental car. The additional driver must be present at time of pickup and must fulfil the same age/licence criteria as the principle driver.
Baby Seats:
Baby seats are available at a cost of €6.81 per day to maximum cost of €47.67 per rental.
Booster Cushions:
Booster cushions are available at a cost of €6.81 per day to maximum cost of €47.67 per rental.
The law in Ireland states that an appropriate child restraint MUST be used.
New EU Child Safety Protection Laws have come into force making it compulsory for all children to travel in the correct child seat, booster seat or booster cushion. Where safety belts have been fitted they must be worn. Children under 3 years of age must not travel in a car unless restrained in the correct child seat. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat, booster seat or booster cushion when travelling in cars. Child car seats must be in accordance with EU or United Nations- Economic Commission for Europe (UN-ECE) standards. Drivers have a legal responsibility to ensure passengers aged under 17 use the correct seat, booster seat, booster cushion or seatbelt.
GPS Units:
Garmin Nuvi GPS units are available to rent at a cost of €12.00 per day to a maximum of €90.00 per rental. The non-return or loss of a GPS unit will be charged to the renter at a cost of €200.
Personal Benefits Membership:
PBM covers the driver for personal injuries or fatalities up to €31,750 in the event of an accident whilst in the vehicle and costs €6.81 per day. Not available on commercial vans.
Roadside Assistance:
RSA is available at a cost of €4-€6 per day and covers the driver against potential breakdown recovery costs such as use of incorrect fuel in the vehicle, assistance with the retrieval of keys locked inside a vehicle, delivery of replacement for lost keys etc. Further information will be available on collection of the vehicle. Not available on commercial vans.
Carbon Offset:
At the time of booking you can donate €3.00 which covers the cost of planting 2 trees in the Burkina Faso Desert.
Travel to Northern Ireland:
If you wish to drive in Northern Ireland, you must inform us on collection of your vehicle. There is a nominal €34.05 fee when taking a car into Northern Ireland. Cars cannot be taken off the island of Ireland at any stage and must be returned in the Republic. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the car breakdown.
One Way Rentals:
One way rentals are permitted between branches at a cost of between €34.05 and €113.50. If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. Not available on commercial vans.
Grace Period:
Drivers are allowed a one-hour period of grace provided that the vehicle is returned within our hours of operation. Drivers exceeding this will pay any extra charges directly at the local rate.
Early Returns:
We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Car Returns:
Cars may be returned outside our location hours by prior arrangement only. Cars that are returned outside the above location opening times will be charged for any damage or any loss incurred until the car is returned to the car rental company.
Traffic Fines:
Speeding, parking and other endorsements/fines are the responsibility of the hirer in full. Europcar Car Rental accepts no responsibility for any fine or payment. The renter is obliged to inform Europcar Car Rental of any fines or parking tickets issued whilst the vehicle is being used by the renter. Where Europcar receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee of €30.00, will be charged to the main driver’s credit card.
Upgrades:
If on arrival the client feels that the car they have booked is not suitable for their requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. If a customer is given a free upgrade on arrival, we cannot accept any customer service queries regarding fuel or coverage costs.
Customer Service:
Our Customer Service Department can deal with any issues you may have. Please send an email to customerservicesie@europcar.ie within 28 days of the termination of your rental. Europcar Ireland accepts no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Chauffeur Drive Service:
Not available in Republic of Ireland.
Delivery/Collection:
Not available in Republic of Ireland.
Tax:
All of the above charges are inclusive of Government Tax (VAT) @ 13.5% which is subject to change.
Tax :
24%.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 23 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 year & according to car group.
Cash Rental deposit :
No Cash Deposit possible: only Credit Card deposit.
Credit Cards Accepted :
American Express, Diner's club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within City limit only.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Snow Tyres and Mobile Phone, Navigation System
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Klik hier om de Algemene Huurwoorwaarden van Italië te downloaden.
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 25 years (18-24 with young driver surcharge and according to the car group). Conditions and possible charge available from Europcar Reservation Office.
When renting a vehicle, a driver qualified as a "young driver" (from 18 to 24 years old) pays a specific charge (€15 + VAT per day - with a maximum of €225 + VAT per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Cash Rental deposit :
Only possible for some categories. Details are available from Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Mastercard, Visa.
Insurances :
BASIC, MEDIUM and PREMIUM. Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant,, Snow Chains, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Financial qualification
The payment of the estimated rental price and possible additional charges resulting from damages or loss of the rented vehicle must be guaranteed upon rental according to the following modalities:
-
Voucher Full Credit
-
Credit cards (all circuits)
-
Visa Electron (only for on line pre-paid rentals and only if issued exclusively by bank circuits - no Postepay)
-
Payment by means of the following cards will not be accepted in any case:
-
Pre-paid cards
-
PayPal
-
Bancomat
-
Revolving
Europcar pre-paid vouchers (with specific value or with the indication Group Days) are accepted as means of payment for the rental price, but must be accompanied by a credit card for the amounts that have not been pre-paid (extras, fuel service, sums due in case of damages or theft of the rented vehicle).
Credit cards are accepted within the limits authorized by credit card's companies. Some cards are not accepted in all countries. Please consult the "National Rental Conditions" section.
For the rental of the following categories:
Automatic and special, or for vehicles distinguished by the acronyms
FDAR, FDMR, FSMR, FWMR, PDAR, PFAR, PWAR,
Europcar requires the possession and the use, as guarantee of the rental, of two credit cards, or, alternatively, of an Amex Gold, Platinum or Centurion (black), or Visa Gold or Platinum, or, finally, of a Mastercard Gold.
For the rental of the following categories:
LFAR, LXAR, XXAR and XTMR
Europcar requires the possession and use, as guarantee of the rental, of two credit cards of which at least one is either an Amex Gold, Platinum, or Centurion (black), or a Visa Gold or Platinum or, finally, a Mastercard Gold.
Lacking even only one of the above mentioned elements required to guarantee the rental, Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for.
Prepaid rates do not comprehend any additional charge which is not expressly considered as included in the Europcar booking confirmation of prepaid rental and do not comprehend any additional service for which the customer might be responsible. At the time of the pick-up of the vehicle, the same valid credit card used in the booking phase and registered in the name of the main driver shall be presented as guarantee for any additional expense anticipated and not covered by the sum deposited as prepaid. The cards accepted in the phase of the pick-up of the vehicle are those belonging to the main networks: DINERS, VISA, MASTERCARD, AMEX. Prepaid, revolving and PayPal cards are not accepted. Visa Electron cards are accepted exclusively if issued by bank networks (no Postepay). Upon pick-up of the vehicle, a bank authorization will be required for blocking the deposit amount. Only after having handed back the vehicle, expenses, if any, will be charged on the credit card.
Tax:
8%
Airport Surcharge:
JPY 3000 only if pick up at Tokyo Haneda Airport terminal 1 & 2
Age:
18 years.
Additional Driver:
Details are available from Europcar Reservation Office.
Driving licence:
Local driving licence must be held for at least one year.
Warning: Japan has very strict policy on International Driver's Permit. You are not allowed to drive without holding valid international driver's permit. Please see more info below for customers.
International Driving Permit (IDP) for driving in Japan
International Driving permit based on "Geneva Convention of Road Traffic 1949" should be presented at the time of pick up.
It is the only International driving permit acceptable in order to drive in Japan. Except, presenting Japanese translation of your domestic driver's license that you can get at the Japanese embassy is also permitted if you have the domestic driver's license issued in Swiss, Germany, France, Italy, Belgium, Slovenia, Monaco and Taiwan. You also need to present your original driving license with the international permit or translation.
No other exception is allowed, especially note the following international permit or license is INVALID and UNACCEPTABLEin Japan.
International Driving Permit based on Vienna Convention 1968
Any other international driving license issued by unauthorized agencies (such as IAA http://idl-iaa.com/)
Rental Deposit:
Rental deposit is fixed: JPY36,000.00 (which is corresponding to €300).
Cash rental deposit not accepted.
Credit Cards Accepted:
American Express , Diners Club, Euro Card, Master Card, Visa.
Insurances:
Deductible Collision Damage, C.D.W. , S.C.D.W. Non operating charges always apply , can not be waived.Depend on rented Sipp codes. Details are available from Europcar Reservation Office.
Delivery / Collection:
Delivery and Collection not available.
One -Way rentals:
A) Domestic: Not Available. B) International : Not Available.
Other Services:
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Snow Tyres, Snow Chains, Ski Rack available on request.
Chauffeur Driven Service:
Not available.
Click here to download Terms and Conditions for Netherlands
Tax :
21%
Additional Driver :
With the consent of the rentee, the vehicle may be driven by other persons. Additional drivers should be registered at the Europcar office before driving the rentalcar. Conditions and fees are available at the Europcar Reservation Office.
Age :
21 Years for airport locations. 19 Years for downtown locations. Full Size, Premium, Luxury and Special category renters / drivers (e.g. BMW 3 series or higher) must be 25 years old.
Airport Surcharge :
Details are available at the Europcar Reservation Office
Cash Rental deposit :
Cash rental deposit is not accepted. A major credit card is mandatory.
Chauffeur driven service:
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, VISA en Eurocard/Mastercard. Debit Cards and Electron Cards are not accepted. Two credit cards are required for Full Size, Premium, Luxury and Special categories (e.g. BMW 3 series or higher). The credit cards have to be on the name of the renter.
Delivery / Collection
Details are available at the Europcar Reservation Office.
Driving licence:
Held for at least one year. The driving license must be written in Western script, in all other cases a valid International Driving License is mandatory. For Chinese driving licenses an official translation will meet our requirements. Drivers must present a driver's license and a passport/ID card (both original and valid) in order to check out the vehicle.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available at the Europcar Reservation Office.
One-Way Rentals :
1) Domestic: Available between all Europcar stations.
2) International: Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Snow Tyres, Navigation System, Safety Kit.
Restriction Of Use :
Cross Border Rules : The renter is allowed to drive the rentalcar in: Andorra, Austria, Belgium, France, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain (except Ceuta & Melilla), Sweden, Switzerland and the United Kingdom. It is not permitted to drive the car in any other country. Certain driving restrictions may apply for driving into certain countries, it is the renters responsibility to ensure that the rentalcar meets the legal requirements of the concerning country. Details are available from Europcar Reservation Office
Use of Winter Tyres:
Details are available from Europcar Reservation Office.
How to obtain full terms and conditions of rental :
Full Terms and Conditions of Rental are available here
Tax :
15% Goods and Service (GST)
Airport Surcharge :
Included in your rental charges when applicable and details are available from Europcar Reservation Office. When applicable the rate is displayed in your rental agreement.
Age :
Minimum 21 or 25 years according to the car group. Additional Young Driver surcharge applies for drivers under 25.
Additional Driver :
With the consent of Europcar and the renter, the vehicle may be driven by other persons which must be included on the rental agreement at time of pick up. Conditions and additional driver charges apply.
Driving licence :
Full unrestricted driving licence and international drivers license in english.
Cash Rental deposit :
Cash Rental Deposit not available. Credit card pre-authorisation of rental charges will be taken at time of pick-up. Additional bond may also be pre-authorsied on your credit card at time of pick up.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Our basic level of cover is already included in the price. Damage Cover Products to reduce the standard damage liability fee (DLF) may be purchased at extra cost on certain vehicle categories, including Premium, Medium, Snow Cover and Unsealed Road Cover. There may be no cover in some circumstances even if Damage Cover products have been purchased. Refer full terms and conditions of rental available at europcar.com.au for full details of exclusions to cover.
Delivery / Collection
Maybe available Within and Outside City limits.
One-Way Rentals :
A) Domestic : May be available between Europcar stations. B) International : Not available.
Other Services :
Navigational Unit and Child Seats. There are some toll roads which you must pay directly to the toll road operator.
Restriction Of Use :
You have no cover for Damage or Third Party Loss in some circumstances even if You purchase Damage Cover Products. These are fully set out in the Terms and Conditions of Rental available at europcar.com.au and include Damage or Third Party Loss
caused by inundation or immersion of the Vehicle in water, use of the Vehicle in any prohibited area and Overhead and Underbody Damage, including overhead contact to any part of the pantech or box section of a Commercial Vehicle. Driving the Vehicle on Unsealed Roads and in a Snow Area is never permitted unless You have purchased the appropriate cover at the Start of Rental and Off Road use is strictly prohibited. You must refer full terms and conditions of rental available at europcar.co.nz for full details. cover.
Chauffeur Driven Service :
Not Available.
Tax :
5%
Airport Surcharge :
None.
Age :
21 years old for Peugeot 207 and 25 years old for all other car groups
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 year for all car groups
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Details are available from Europcar Reservation Office.
Insurances :
Collision Damage Waiver, Theft Waiver
Details are available from Europcar Reservation Office.
Delivery / Collection :
Not available
One-Way Rentals :
A) Domestic : Not available
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Klik hier om de Algemene Huurwoorwaarden van Portugal te downloaden.
Tax :
23% Portugal mainland
16% Madeira and Azores Islands
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 19 or 25 years old, according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 19 to 22 years old) pays a specific charge (€5 per day - with a maximum of €50 per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Eurocard, JCB, Mastercard, Visa.
Insurances :
Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International :Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Klik hier om de Algemene Huurwoorwaarden van Spanje te downloaden.
Tax :
21% and 7% in Canary Islands
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
When renting a vehicle, a driver qualified as a "young driver" (drivers under 25 years old) pays a specific charge (from €18,08 per day with a maximum of €175,20 per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Method of Payment :
To rent a car from Full Size category it is necessary present two credit cards (Eg. AudiA4, Audi A6, Mercedes Class C).
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa, Visa Electron (only accepted for prepaid bookings made via the Call Centre; not accepted for online bookings).
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International :Details are available from Europcar reservation Office.
Other Services :
Child Seat Baby, Luggage Rack, Ski Racks, Snow Chains.
GPS may have additional charges if the return station is different from collection.
Restriction Of Use :
It is forbidden to drive vehicles into Poland, Hungary, Bulgaria, Romania, all States of the Former U.S.S.R and Yugoslavia, UK and to the Czech Republic.
It is also prohibited to drive vehicles from Spain outside the European Continent such as to any island. Only Economy, Compact, Intermediate and Standard car categories are permitted to be driven into Italy. In Balearic and Canary Islands, ONLY ONE ADDITIONAL DRIVER is allowed due to an Insurance restrictions.
Chauffeur Driven Service :
Available on request in certain stations. Details are available from Europcar Reservation Office.
Environmental Tax :
The Balearic Government could approve soon an environmental tax for the rentals made in the Balearic Islands to be paid in the moment of the check out. Please, find further information at you Europcar counter.
Tax :
15%.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
19 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
No cash rental deposit accepted.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Super Deductible Collision Damage, S.C.D.W., Super Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available within and outside city limits.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Baby, Child Seat Toddle, Child Seat Infant.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Sweden
Tax:
25%
Deposit policy:
Total rental estimate+ 3000 SEK
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Age:
Minimum 18 years.
Airport surcharge:
Yes. Details are available from Europcar Reservation Office.
Cash rental deposit:
Cash Rental deposit not available.
Chauffeur driven service:
Not available.
Credit cards accepted:
American Express, Diners Club, Eurocard, Mastercard, Visa. No debit cards accepted,
Delivery / Collection:
Available Within and Outside City limits.
Driving licence:
Valid driving licence is required.
Insurances:
Deductible Collision Damage, C.D.W. and Theft Protection.Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between all Europcar stations. B) International : Details are available from Europcar Reservation Office.
Other services:
Child Seat Infant, Child Seat Toddler, Luggage Rack, Navigation System.
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Use of Winter Tyres:
Mandatory from December till April : Snow Tyres
Financial qualification:
Not available.
Environmental Tax:
Charges may vary by station. Details are available from Europcar Reservation Office.
Effective in Switzerland in combination with the General Terms and Conditions of Europcar Switzerland.
Tax :
All prices include 8% VAT.
Airport Surcharge :
At airport locations, 20 % of the net value of the rental and insurances (CHF 35.– per rental at St. Gallen Altenrhein).
Age :
Minimum driver age is 19. For some vehicles the minimum age is 21 or 25.
Additional Driver :
CHF 12.– per driver and per day (max. CHF 120.– per driver and rental).
Child seats and seats cushions :
Children up to the age of 12 years or 150 cm body height need a booster seat, preferably with a backrest.
-Child seat for 9 – 18 kg: CHF 69.50/rental. On request.
-Child seat for 15 – 30 kg: CHF 56.–/rental. On request.
-Cushion: CHF 40.–/rental. On request.
Driving licence :
Held for at least one year. Licences issued outside Switzerland must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. Important: The International Driving Licence without National Driving Licence is not accepted. Some Licences are only valid in the country of issue e.g. India, so an International Driving Licence is required. A Passport/ID must also be provided.
Cash Rental deposit :
Not possible.
Credit Cards Accepted :
American Express, Diners Club, Eurocard/MasterCard, Visa. For some vehicles two different credit cards are required.
Restriction on prepaid bookings: For all prepaid bookings you must present the same credit card at time of pick up as used for prepayment. The person making the prepaid booking must be present at pickup of the vehicle as they will be the named person on the rental agreement, anyone else will be an additional driver.
Protection & Insurance
CDW: (Comprehensive protection against collision/burglary) provides cover apart from excess amount.
THW: (Comprehensive protection against theft) provides cover apart from excess amount.
LDW/BASIC: (“Package“ comprehensive protection against collision/burglary/theft) provides cover apart from excess amount.
SCDW: ("Super" comprehensive protection against collision/burglary) reduces remaining excess to minimum excess that cannot be reduced.
STHW: ("Super" comprehensive protection against theft) reduces remaining excess to minimum excess that cannot be reduced.
SLDW: ("Super" comprehensive protection against collision/burglary/theft) reduces remaining excess to minimum excess that cannot be reduced.
MEDIUM: (“Package“ comprehensive protection against collision/burglary/theft, passenger protection, additional protection for glass, lights &tyres) reduces remaining excess to minimum excess that cannot be reduced.
PAI: (Passenger insurance) provides cover for passengers against death and disability.
WWI: (Comprehensive protection for glass, lights &tyres) provides cover without excess.
GIT: (Goods insurance) provides cover for goods.
One-Way Rentals :
Basically allowed. There may be a fee, depending on the vehicle class and the place where the vehicle is returned.
Restriction Of Use :
It is permissible to use the vehicle in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy*, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands. This also applies to use of the vehicle on islands within these countries (exceptions hereto are the Canary Islands and islands outside of Europe). The use of the vehicle in any other country is not permitted.
*It is expressly prohibited to cross the border into Italy with the following car categories: P... (Premium), U…(Premium Elite), L... (Luxury), W… (Luxury Elite), O… (Oversize), X...(Special). Vehicles with 6 and more seats (buses) are exempt from this restriction.
Fine & Charges
You are liable for the payment of all charges, fees & costs (arising from e.g. speeding fine, road traffic offence, parking offence involving the vehicle, including costs from the vehicle being clamped, seized or towed away & any charges/costs (or failure to pay) of the appropriate organisation if & when they ask for these payments etc.) and our administration charge.
Fuel Option
-Full to Full: If the vehicle is returned with a full tank, no charge will apply.
-Full Tank Option: Customer can choose to purchase a full tank of fuel at time of vehicle pickup. No refund will be given for any unused fuel.
-Re-fuelling: If the vehicle is not returned with a full tank of fuel or the Full Tank Option is not purchased, Europcar will charge a re-fuelling, based on an upmarket price per litre including a service charge.
LAF (road tax)
CHF 4.60 per day.
Legal regulations applicable to hired vehicles with 12 seats
-Obligatory Certificate of Competence:It is the sole responsibility of the hirer to obtain detailed information on legal regulations and to ensure compliance with them.
-Obligatory trip recorder:The vehicles are equipped with a trip recorder. Drivers who are not using the vehicle for commercial purposes in Switzerland do not need a digital driver's card (Set trip recorder to “out”).
-Obligatory speed restriction: The vehicles are equipped with a speed restrictor that limits the maximum speed to 100 km/h as required by law.
The hirer is not permitted to leave Switzerland with a 12-seater vehicle.
The hirer is not permitted to use a 12-seater vehicle for commercial purposes.
One-way rentals
Basically allowed. There may be a fee, depending on the vehicle class and the place where the vehicle is returned.
Service charge
At airport locations, 20 % of the net value of the rental and insurances (CHF 35.– per rental at St. GallenAltenrhein).
Tax :
15%
Airport Surcharge :
None.
Age :
25 years old for all car groups
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years for all car groups
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
CASH DEPOSIT NOT ACCEPTED
Details are available from Europcar Reservation Office.
Insurances :
Loss and Damage Waiver , Super Loss and Damage Waiver
Details are available from Europcar Reservation Office.
Delivery / Collection :
There is no charge for delivery and pick up services to major hotels and corporates customes ( the retal period however must be for a period of more than 2 days )
One-Way Rentals :
A) Domestic : Not available
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Booster Seat
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for United-Kingdom
The UK Terms and Conditions of Hire (which we’ll refer to as ‘T&Cs’ from here onwards) together with the supplementary information that is contained in these UK specific website terms will apply to all rentals that start in the UK.
A copy of the UK T&Cs will be attached to your confirmation email (if you are booking online or via our Reservation Centres) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The T&Cs should be read in conjunction with the supplementary information that is provided below in this UK specific website.
If you are booking a car through the UK website for a rental in a different country please refer to the terms and conditions of hire in the country where you are heading because it is those terms that will apply to your rental. They will be different to the UK T&Cs and the supplementary information provided below due to local legal requirements.
PLEASE NOTE THAT UNLESS YOU HAVE EITHER SIGNED THE RENTAL AGREEMENT TO ACCEPT THE VEHICLE OR TAKEN POSSESSION OF THE VEHICLE WITHOUT SIGNING A RENTAL AGREEMENT THERE IS NO CONTRACT BETWEEN US.
If you would like to contact us please CLICK HERE.
Age:
The minimum age generally to rent a vehicle from us is 22. The age policy may vary at certain Europcar Branches and any such variation will be indicated during the booking process. Section 2.3.4 (Who can drive the Vehicle?) of the T&Cs gives further details of our age policy and the young driver surcharge.
There is no maximum age restriction to driving one of our vehicles except in the following locations where the maximum age is 75 years: Plymouth, Exeter, Taunton, Pembroke, Carmarthen and York
Driving Licence:
UK and Northern Ireland Driving Licence holders must
· have held a full and valid driving licence for a minimum of 12 months except for rentals starting from Plymouth, Exeter, Taunton, Carmarthen, Pembroke, Aberystwyth and Llanelli when the full and valid licence must have been held for a minimum of 2 years prior to picking up the vehicle; and
· satisfy the following endorsement restrictions (because this will dictate whether or not we can rent a vehicle to you or allow you to drive it):
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UK Driving Licence Endorsements
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Acceptable?
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UK Licence: UT10/20/30/40/50
(N. Ireland Licence: 50.08.290, 50.08.295)
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NOT ACCEPTABLE
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Any licence with two or more periods of disqualification
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NOT ACCEPTABLE
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Any licence with one period of disqualification or
Any licence with no periods of disqualification
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ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF OFFENCE
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Any licence with one period of disqualification of less than 6 months
Or
Any licence with no periods of disqualification
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Refer to specific Endorsement Codes below
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DD10/20/30/40/50/60/70/80/90
DG10/40/60/80/90
DR10/20/30/31/40/50/60/70/80/90
(41.04.001, 41.04.002, 50.08.018, 50.08.123,
50.08.124, 50.08.125, 50.08.126, 50.08.127,
50.08.129, 50.08.130, 50.08.132, 50.08.133,
50.08.136, 50.08.139, 50.08.142, 50.08.201)
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ONLY ONE DD/DG/DR ENDORSEMENT ALLOWED
DD ENDORSEMENT - ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE
DG/DR ENDORSEMENT - ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF OFFENCE
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CD40/50/60/70/71
(50.08.204, 50.08.208, 50.08.212)
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ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF CONVICTION
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BA40/BA60/CD80/CD90/IN10/MR19
(50.08.019)
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ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE (IN10) / CONVICTION
(REMAINDER)
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MR09/MR29
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ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF CONVICTION
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All Other Codes
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ACCEPTABLE
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NOTE: These restrictions apply to endorsements recorded on UK and Northern Ireland Driving Licences and will be considered in the order they are listed (e.g. if a licence has two or more periods of disqualification it is not acceptable even if the two corresponding endorsement codes are both acceptable on their own)
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and
· provide validation of their driving record each time they hire a Vehicle from us to drive in the UK. To do this they will need to use the DVLA online service “Share Driving Licence” (at https://www.gov.uk/view-driving-licence) to view and create a one-time passcode. To obtain the passcode the driver will be required to supply his/her driving licence number, National Insurance number and home postcode
If a driver is unable to obtain a passcode online then s/he should call the DVLA Customer Contact Centre on 0300 083 0013 (Mon - Fri 9am - 5pm). If this is not possible then provided the driver brings their National Insurance number with them when picking up a vehicle we can help them try to obtain the passcode by giving them access to Share Driving Licence.
For more information around the driving licence changes and guidance on using ‘Share Driving Licence’, drivers can visit: https://www.gov.uk/government/news/driving-licence-changes
Holders of the old style UK paper licence must also provide a Share Driving Licence passcode together with an additional form of photographic ID which can be a Full Valid Passport, an Armed Forces ID Card or a Police Warrant Card. No other form of identification will be accepted.
Non UK driving licence holders must provide:
· a full and valid driving licence which has been held for a minimum of 12 months. It must be clearly identifiable as a driving licence; entitle the licence holder to drive the category of vehicle they wish to rent from us and valid for use in the UK. If these conditions cannot be met then an International Driving Permit1 will be required (as well as your home driving licence);
and
· the following additional documentation: (i) Passport; and (ii) proof of entry into /exit out of the UK (e-tickets acceptable) 2.
1 If a Chinese driving licence is not accompanied by an International Driving Permit then we can accept a notary translation instead If your home country doesn’t issue International Driving Permits then a Letter of Endorsement issued by your home country Embassy or Consulate is acceptable.
2 Please note that section 2.3.3 of the T&Cs states that non-UK driving licence holders will be required to provide a second and additional ID document that shows their home address (eg., a utility bill). This is no longer required.
Additional Driver:
A car or van may be driven by other persons provided we give our consent and they meet the qualifications set out in section 2 (Who can rent and who can drive?) of the T&Cs. All drivers must meet our standard qualifications as set out in the T&Cs and provide a current Share Driving Licence passcode. A daily charge for each additional driver during the rental period may be levied. You will be advised of the cost for this during the booking process.
Cancellation, Modification, Refund and No Show Policy:
This relates to situations where you may wish to cancel or modify your rental. Our policy for this is described under section 16 (What if I want to cancel or modify my booking?) of the T&Cs
Deposits:
In addition to the cost of the daily rental charge you will be required to leave a security deposit. This is explained in more detail under sections 9.1 (What are the other fees/charges that I may have to pay?) and 19 (Must I pay a deposit before picking up the vehicle?) of the T&Cs.
You can also review how the deposit is calculated at the following address on this website http://www.europcar.co.uk/terms-and-conditions/deposit-policy
Payment methods:
These are described in section 2.1.2 (Who can rent?) of the T&Cs.
Insurance and Protection Provisions:
These are described in full under section 26 (Europcar insurance and protection provisions) of the T&Cs
Delivery & Collection -
‘Deliver & Collect’ is our nationwide delivery and collection service that is available for cars, vans and our Selection range of cars. For a small fee and for your convenience we will Deliver to and/or Collect a vehicle from your home or your place of work or a hotel (although there are some geographical restrictions).
Deliver & Collect is provided subject to the following conditions:
· Payment for the full cost of the hire must be made at the time of booking
· Deliver & Collect must be booked at the same time as you make your booking and you must provide an accurate contact number.
· Cost for Deliver & Collect:
· Up to 10 miles from Europcar Branch: £5 (each way)
· Over 10 miles from Europcar Branch: £5 + £1.50/mile thereafter (each way)
· Deliver & Collect is available:
· Monday to Friday 9-6pm
· Saturday 9-1pm.
· Sunday not available.
Deliver:
· Minimum booking notice
· Cars: 2 working hours for home address and 24 working hours for business address.
· Selection vehicles and vans: 48 working hours.
· All bookings will be confirmed by the Europcar Branch and we will Deliver the vehicle within 1 hour of the time that was agreed when you made your booking.You must ensure you are available to accept delivery of the vehicle and to sign the Rental Agreement.
· If we Deliver to
· Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
· Your business address or an hotel: then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.
Collect
· We will Collect a vehicle from a home address or a business or an hotel address.
· You must be available to inspect the vehicle with us and to sign the collection paperwork when we come to Collect the vehicle
· If we Collect a vehicle from an address that is different to the Deliver address then a one-way charge may be incurred. The cost of the one-way charge will depend on the distance between the Collect address and the original hire Europcar Branch. You will be notified of this one-way charge during the booking process.
Fuel
· A vehicle from your chosen vehicle group will leave the local Europcar Branch with a full tank of fuel.
· You are responsible for the fuel we use to Deliver and the fuel we use to Collect.
· Unless you have taken the Full Tank Option you are responsible for leaving the vehicle with a full tank of fuel on collection. If you don’t then we will charge you for fuel used to top up the fuel tank when we have returned it to the Europcar Branch (so will include the fuel used by us when we Collect of the vehicle) in line with our refuelling policy.
· If your collection point is within 5 miles of the local Europcar Branch, you will not be charged for any fuel used. Outside of this 5 mile radius you will be charged in line with our refuelling policy for all fuel used by us when we Collect the vehicle.
· You can find full details of the refuelling policy under section 18 (‘What is the Fuel Policy?’) of the T&Cs
· We reserve the right to suspend, cancel or amend our Deliver & Collect service at any time without giving prior notice.
· We reserve the right not to Deliver a car if you fail to comply with any of these conditions.
One-Way Rentals within the UK:
One-way hires are permitted between all Europcar Branches. One-way hire fees vary but apply to all one-way hires. The fees are included in the price quoted during the booking process (if you booked online or by phone through our reservation centres) or it can be provided by the Europcar Branch where you picked up your vehicle.
Baby and Child Seats
It is the law in the UK that all children under three years old must use an appropriate child restraint ("baby seat") when travelling in any vehicle and that all children aged three or more years old and up to 135cm (approx 4ft 5in) in height must use an appropriate child restraint ("booster seat") when travelling in a vehicle.
· You, as the driver, are responsible for ensuring that children under 14 years travelling in the vehicle use either a seat belt and/or the appropriate child restraint. .The penalty for offenders is a £30 fixed penalty notice or a maximum fine of £500 if a case goes to court.
· You may hire a baby seat and/or a booster seat at the daily rate set out in the Tariff Guide attached to the T&Cs. Please ask for details at your local Europcar Branch, or alternatively you can add this product to your booking via the 'add extras' button when selecting your vehicle.
Please note that whilst we can supply these seats we won't be able to fit the seat for your child. This is always your responsibility.
Travelling abroad:
Subject to certain restrictions a limited selection of our cars and vans may travel outside of the UK provided that:
· the vehicle will enter only the countries listed below;
· you have our prior consent; and
· you are carrying a valid VE103B 3 form.
A Green Card is not necessary.
You must contact your Europcar Branch before travelling to ensure your vehicle is not subject to any restrictions and to obtain the relevant consent. Please note that without the correct documentation, you could be turned back from the border or may be subject to, and liable for, a considerable charge.
The charge set out in the Tariff Guide attached to the T&Cs will be made for our Europdrive Pack 4 and is payable by all customers that we agree may take their rental vehicle for travel to or in any of the following countries :
- Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, San Marino, Spain, Sweden and Switzerland.
Please note that no other countries are permitted travel areas for our rental vehicles
3 A VE103B form is the ONLY valid document giving owner’s permission to take a vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used. The VE103B form is provided by the Europcar Branch at time of pick up or later by arrangement.
4 Europdrive Pack: Provides cover to ensure that both you and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure. You are responsible for ensuring the Vehicle has the correct equipment to comply with local driving regulations in the country you will be driving the Vehicle through or within
Tax:
All prices include VAT unless we tell you otherwise.
Verifying Your Identity
Full details of how we verify your identity is set out in section 2.2 (Verifying your identity) of the T&Cs. Please click here to see how Europcar checks your identity using Equifax eIDVerifier.
Fuel Option:
All vehicles are supplied with a full tank of fuel at start of the hire period. The rules that apply to fuelling and refuelling vehicles in the UK are set out in section 18 (What is the fuel policy?) of the T&Cs.
Lost Property:
Any property placed in the car or van is at your own risk and we take no responsibility for it. Please refer to section 11 (What will happen when I return the vehicle?) of the T&Cs for full details of our policy in regard to loss or damage to any personal belongings.
Fines & Charges
You are liable for the payment of all charges, fees & costs arising from any congestion charge, bus lane penalties, speeding fines, road traffic offence, or parking offence involving the vehicle, including costs from the vehicle being clamped, seized or towed away & any charges/costs (or failure to pay) of the appropriate organisation if & when they ask for these payments together with our administration fee.
Please familiarise yourself with sections 9.3.1 (‘Charges and Fees relating to Fines and Penalties’) and 21.2.4 (‘Use of Personal Information’) of the T&Cs for further information.
Contact Us
We very much hope you enjoy using the vehicle you rent from us. We do, however, appreciate that from time to time things can go wrong. If they do, we’d very much like to hear from you so we can see if there is anything we can do to put things right.
If you feel the need to complain, please contact us by phone on 0371 384 0235 (which will be charged at the standard rate from a BT landline (or similar) but other networks will vary depending on your service provider) or by email to customerservicesuk@europcar.com and we’ll try to resolve your issue.
If you prefer, you can write to us in the UK at James House, 55 Welford Road, Leicester LE2 7AR. Whether you call us or write to us we’ll aim to respond to your complaint within 10 working days of receiving your communication. If we can’t respond in these timescales, we’ll tell you why and let you know when we aim to come back to you.
Animal Policy:
We do not allow any animals other than Assistance Dogs to be transported in our vehicles.
If you are travelling with an Assistance Dog we draw to your attention that we do not supply dog guards or any other form of animal restraint for our vehicles and you are therefore responsible at all times for the behaviour and well-being of your dog. This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.
Please Note that we do not under any circumstances accept liability for damage suffered by the vehicle or for injury caused to the dog or to you or the driver or to any passengers as a result of your failure to keep the dog appropriately restrained and/or controlled.
In addition you are required to return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted). If it is returned to us in a dirty or messy and/or damaged condition to the extent that it will require specialist cleaning and/or repair before it can be rented to the next customer then you will be liable for the special cleaning/valet charge described in the Tariff Guide attached to the standard terms and conditions of hire (T&Cs).
Additional Driver :
Additional authorized operators can be added, for an additional charge, at the time of rental or at any rental location. The primary renter and each Additional Authorized Operator must be present to sign the rental agreement and must meet normal rental qualifications, such as showing a valid driver license, and meeting all age requirements.
Age:
Age 21-24 (18 yrs. old in NY State) – May use Credit or Debit Card and meet all payment policies. Underage Charge will apply.
Local Renter Policies also apply.
Cancellation:
CREDIT CARD REQUIRED RESERVATIONS
Certain sites require a Credit Card to Guarantee the reservation. If this should occur, you are subject to a one days rental charge for reservations not cancelled 24 hours in advance.
PREPAID CANCELLATION POLICY
When you select a Pay Now option, the following will apply. Reservations will be honored for the entire day in which the rental is scheduled to be picked up. A cancellation fee will apply to prepaid reservations that are cancelled. The cancellation fee will be $50.
CDW:
CDW (Collision Damage Waiver) is not insurance. It eliminates the renter and/or any authorized drivers from financial responsibility if the vehicle is involved in an accident. If the terms and conditions of the Rental Agreement are violated, CDW is void and the renter is fully responsible for all costs associated with the incident. If you decline CDW, you are responsible up to the full market value of the vehicle. CDW does not cover any third party`s or unauthorized driver’s. Theft, glass, tires, acts of God, and fees associated with the collection of the damages are not covered. Any incidents must be reported to local Police and a case number provided. Failure to do so will void CDW. CDW does not have a deductible. CDW cannot be purchased by underage renters, local renters, or those paying up front with debit cards. These renters must provide proof of full coverage insurance to rent a vehicle.
AFTERMARKET ACCESSORIES
Installation of any aftermarket accessories to a rental vehicle is prohibited and immediately voids CDW. This includes, but not limited to, snow chains and trailer hitches.
OTHER INSURANCE/CREDIT CARD COVERAGE
Online travel sites and Credit Cards offer their own version of CDW and/or Liability Coverage. If you choose to select one of these products, please bring confirmation or proof of coverage to show at the counter. Purchase of these products does not relieve you from primary responsibility of damage to the vehicle or any liability incurred. Any valid claims that are refused by the Insurance carrier will be your responsibility.
DECLINING COVERAGE
The renter will be solely responsible for the vehicle itself and any third party claims made against it. Please check with your insurance agent for more information regarding your policy coverage.
Drivers license:
Each Renter and Additional Driver must present a valid Driver`s License. The Driver`s License may not expire during the Term of the Rental.
International Renters must present an acceptable valid Driver License issued from your country of residence. The License must be valid for the entire rental period. If the License is in a language other than English, a certified English Translation or International Driver permit is strongly recommended. In all cases, a valid Driver License issued from your home country must be provided, whether or not you possess an International Driver Permit. You will not be allowed to rent with only an International Driver Permit.
US Residents are not entitled to Inclusive Rate Packages. Customers presenting a US State Issued Driver’s License will be required to pay rates in effect at time of rental. No Insurance Products will be included, customer is fully responsible for any damage to the vehicle unless they purchase CDW.
Equipment:
Child Seats Infant (CSI) -The infant seats are for infants from 5 to 20 pounds up to 26 inches long. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat. Infant seats are available for back seat use only.
Child Seat Toddler (CST) -Toddler seats are for children weighing from 20 to 40 pounds up to 40 inches tall. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat. Toddler seats are available for back seat use only.
Hand Control Right (HCR) /Hand Control Left (HCL) - Available at no additional cost. Must be reserved through the pick up location with 10 days advance notice. If advance notice is not given, equipment may be unavailable. Renters must bring their own parking permit as Advantage/EZ does not provide handicapped ID cards or car stickers. Advantage/EZ is able to provide hand controls on a variety of our rental cars. We will make every effort to provide our physically disabled customers with the vehicle of their choice.
Ski Rack/Snow Tires (SKV) - Ski equipped vehicles are available at select locations. This includes mud/all weather tires and ski racks. **CHAINS ARE NOT AVAILABLE**
GPS Travel Tablet (MTECH) - Portable GPS Plus systems are available at many locations.
Gas:
Three refueling options are available to meet your needs.
1) FUEL NOW - you may purchase a tank of gas at the time of rental and return the vehicle with as little gas as you like. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning.
2) FUEL LATER - You can let us refuel for you. You pay for the fuel required to replace the fuel you used and for the service and convenience of refueling the tank.
3) SELF SERVE -You refuel the tank yourself immediately prior to returning the vehicle. Pricing for each option varies and is available at the rental counter.
Insurance:
OTHER INSURANCE/CREDIT CARD COVERAGE
Several online travel sites and Credit Cards offer their own version of CDW and/or Liability Coverage. If you choose to select one of these products, please bring confirmation or proof of coverage to show at the counter. Please note that purchase of these products does not relieve you from primary responsibility of damage to the vehicle or any liability incurred. Any valid claims that are refused by the Insurance carrier will be your responsibility.
Personal Accident Insurance (PAI) coverage is available in combination with Personal Effects Coverage (PEC) for an additional daily charge for each rental day. PAI coverage: Benefit Schedule Renter/Each Passenger Accidental Death USD 250,000.00 / USD 100,000.00 Accidental Medical Expenses (reimbursed) not to exceed USD 2,500.00 Ambulance Expenses not to exceed USD 500.00. Total benefits for any one accident are limited to USD 458,000.00 and are payable in addition to any other coverage for which you, authorized drivers or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car.Your passengers are also covered, but only for incidents occurring while they occupy the Advantage rental car.
Personal Effects Coverage (PEC) offered in combination with PAI, is an option that insures against risk of theft or damage to help protect your personal belongings while renting from Advantage. The maximum coverage per person is USD 750.00 with the maximum total benefit for any one occurrence, regardless of the number of persons, being USD 2,000.00. There is no deductible for PEC.
PAI and PEC are not available separately and must be taken in combination.
Some exclusions and coverage conditions will apply. Please see counter agent and brochure for terms and conditions of the above products.
Local renters:
Local Renters are defined as living within a 65 mile radius of the renting location.
Local Renters without a return airline ticket and wish to rent a car will be required to show: written proof of a current automobile comprehensive, collision and liability insurance policy in renters name covering injury to third persons or property. Renters traveling on official government business, on military leave, or with an approved CID number are exempt from the local renter policy. Failure to show an acceptable policy will result in the rental being declined.
LOCAL RENTER MILEAGE EXCLUSION
Local Renters are subject to a maximum mileage limit of 150 free miles per day. A mile charge of $0.55 will be added to any additional miles.
LOCAL RENTER DEPOSIT
Local Renters are subject to a $350 deposit in addition of estimated amount of rental charges.
LOCAL RENTER VEHICLE EXCLUSIONS
Local Renters are limited to renting the following car classes sizes Economy, Compact, Intermediate, Standard, Full size, Minivan, Premium Vans
One-way:
A Drop Fee is assessed for renting a vehicle at one of our rental locations and returning it to a different rental location. The cost of this fee varies depending on the renting and returning location.
Other:
PET POLICY
Pets are allowed to ride in the vehicles with no additional fees. Renters are responsible for any damage caused by the pet, and to avoid cleaning charges, vehicles should be returned clean and free of pet hair. Renters with service animals will not be subject to any additional deposits.
Payment:
The following forms of payment are accepted: most major credit/charge cards, and most debit cards. Cash is an acceptable form of payment at time of return at most locations, not at time of rental. Acceptable charge cards include American Express / MasterCard /Discover / Visa / BankAmericard / Optima Amex. Credit cards must have the available credit for the estimated amount of rental charges plus up to $200 in order to secure the rental. Debit/check cards must have the available funds of the estimated amount of rental charges plus up to $350 in order to secure the rental. Eligible debit cards must have Visa, MasterCard or Discover logo. Stored value/prepaid/gift cards are not acceptable to qualify for rental however these cards may be used for payment at return.
Please note that at the time of rental you will need to present 1) a current driver license and 2) a valid credit or charge card in the renters name. Use of a debit card to rent a vehicle is subject to review of your credit history at the time of your rental. 3) Customers presenting international driver’s license or expatriates (foreigners living in the United States) must provide international airline tickets. If international airline tickets are not available, customer must use a credit card (Note: A confirmation of your reservation does not mean that your debit/check card is acceptable).
Debit cards should not be used to pay for Pay Now reservations.
NOTE: Refunds of your deposit or any other funds owed to you are posted upon close of your contract when you return the vehicle. However, depending on your financial institution, can take up to 21 days to process.
Smoking:
-SMOKING POLICY- We provide and implement a no smoking policy for all vehicles in the fleet. If the Vehicle is returned smelling of smoke from any source, you will be charged a smoke cleaning fee of up to $250 to remove the smoke odor.
Toll roads and fees:
E-Z Toll
Renters can opt into the E-Z TOLL program which allows for quick by-pass of unmanned and manned toll booths. A Daily Fee which includes the price of the tolls will be charged. E-Z TOLL must be accepted at the time of pickup and be applied for the entire length of the rental. If E-Z TOLL is not accepted and a toll violation occurs on the rental, an admin fee will apply.
Other Violations
If E-Z TOLL is not accepted and in the case of other traffic and vehicle violations (besides tolls), the following applies. The renter is liable for payment for all traffic and vehicle violations plus an administrative fee per violation. These violations include but are not limited to: all toll fines (including the use of all cashless toll roads without the purchase of E-Z TOLL) parking violations, traffic fines, moving violations and any other violation captured by camera or by ticket. The renter acknowledges that each violation amount will be charged to the credit card or billing account. The renter also acknowledges that a separate administrative fee per violation will be charged to the credit card or billing account.
Traveling to Canada:
Advantage/EZvehicles may be driven into Canada. They do not require presentation of liability protection letters, certificates or stickers at customs. A passport is now required to enter Canada. Canadian customs and excise regulations prohibit Canadian residents from driving United States rental vehicles in Canada and returning to the United States.
Traveling to Mexico:
Advantage/EZ vehicles may not be driven into Mexico.