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Frequently asked questions
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Payment & deposit
Driver licences and rental conditions
Corporate rentals
Manage or cancel a booking
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Check online and save time in station
- Pick-up & return guidelines
Breakdown, accident support & damages
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
My account, personal data

FAQ
Check online and save time in station

Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Payment & deposit
Driver licences and rental conditions
Corporate rentals
Manage or cancel a booking
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Check online and save time in station
- Pick-up & return guidelines
Breakdown, accident support & damages
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
My account, personal data

Check online and save time in station

What are the steps for the Online Check-in?
What is Online Check-in and how does it benefit me as a customer?
Can I modify my reservation details after completing Online Check-in?
Do I still need to bring my physical documents to the counter during pickup even after uploading them online?
Why do I need to give biometric consent?
How long are my documents stored for?
What happens if my documents are found to be invalid during verification?
How secure is the Online Check-in system in terms of protecting my personal information?
Is Online Check-in available for all rental locations and vehicle types?
Do I have to check-in online for every reservation? Why?

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