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FAQ
Book a vehicle
Coverage packages & additional services
Book a vehicle
Rates and availability
Coverage packages & additional services
Electric vehicles
Payment & deposit
Driver licences and rental conditions
Corporate rentals
Manage or cancel a booking
Online check-in, car pickup & return, delivery
Check online and save time in station
Pick-up & return guidelines
Breakdown, accident support & damages
Invoices and after rental charges
Invoice requests
Tolls fines invoicing
Fuel & excess mileage
Contacter le service client au sujet de ma facture
Privilege for you, your loyalty program
Explore benefits and join the program
Earn points, level up, enjoy rewards
Need help or support? We're here for you
Your previous program, still supported
VIP Member Service
My account, personal data
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Coverage packages & additional services
Can I register an extra /additional driver?
Can I take out additional covers or protections?
Can I change to another package at the pick-up time?
What happens if I don’t collect the vehicle (no show) for Standard, Comfort, Comfort+)?
What additional services or extra equipment do you offer?
How do I choose my package?
Can I modify my package booking (dates, car category)?
How can I cancel my booking with packages at the pick-up time?
Can I add extra services at the counter?
Does the Privilege loyalty program apply to packages?
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